Vulnerability Disclosure & Product Security Statement

Company Information (Manufacturer)

Company Name: SHENZHEN CGTEK TECHNOLOGY CO.,LTD

Company Address: C609-C610, C Building, Huafeng Robot Industrial Park, Bao'an District, Shen Zhen City, Guang Dong Province, China

Contact Email: Info@cgtek-smart.com

Covered Products

Product Category: Smart Watch

Product Models:

- DGM19WEBNO

- DGM19WEBPK

- DGJ24HAPK

- DGJ24HANV

-DGJ24HAPC

-DGM19NO

-DGM19PK

Product Description: Consumer wearable smart watch with network connection function.

Vulnerability Reporting Channel

If you discover any security vulnerabilities, flaws or risks in our products, please submit your report to:

Email: Info@cgtek-smart.com

Submission is free, no registration required, no unnecessary personal information required.

Security Response Commitment

1. We will acknowledge receipt of your vulnerability report within 48 working hours.

2. Our team will assess and analyze all valid security issues.

3. We will provide regular progress updates for confirmed vulnerabilities.

4. Critical and high-risk security flaws will be fixed via firmware or software updates.

Security Support Period

For all models listed above:

DGM19WEBNO, DGM19WEBPK, DGJ24HAPK, DGJ24HANV, DGJ24HAPC, DGM19NO, DGM19PK

Security maintenance and update support: 5 years from the date of product discontinuation.

Compliance Statement

We comply with Australia Cyber Security (Security Standards for Smart Devices) Rules 2025.

All relevant products meet Australian cybersecurity requirements for smart devices.